Refund policy

Returns

STENVER accepts return requests within 21 days of delivery.

To be eligible for a return, the item must be unworn, unused, unwashed, and returned with its original tags and packaging. Proof of purchase or the original order number is required.

To request a return, email info@shopstenver.com. If your request is approved, we will provide return instructions and the approved return destination. Do not return an item to the sender address shown on the original package. Items returned without prior approval may not be accepted.

For returns involving fit, sizing preference, or a change of mind, the customer is responsible for the cost of tracked return shipping. STENVER is not responsible for return packages lost in transit.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, defective, or different from what you ordered, contact info@shopstenver.com within 7 days of delivery. Include your order number and clear photographs of the item, packaging, and shipping label.

Approved claims involving damaged, defective, or incorrect items will be resolved with a replacement or refund at no additional cost to the customer.

Non-Returnable Items

Gift cards and items clearly marked as final sale at the time of purchase cannot be returned. Please contact us if you have questions about the eligibility of a specific item.

Exchanges

We cannot guarantee direct exchanges because product availability may change. The fastest way to receive another size or color is to return the original item after receiving approval and place a separate order for the replacement.

Cancellations and Order Changes

Cancellation or order-change requests must be submitted within 12 hours of placing the order. Contact info@shopstenver.com immediately. We will make every reasonable effort to accommodate your request, but changes cannot be guaranteed once processing has begun.

Refunds

We will notify you after the returned item has been received and inspected. If approved, the refund will be issued to the original payment method within 10 business days. Your bank or credit card provider may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, contact info@shopstenver.com.